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Director, Client Services


Ruth’s thirteen years of experience as Director of Customer Service at Central Health Plan of California is just one strong indication of her skills as the ultimate multi-tasking project/traffic manager. In this position, she managed over 40 employees, which included overseeing marketing, provider relations, member services, business development, and community outreach departments as well as assisting with HR/contracting.

Most recently, Ruth was a project manager at Pelican Products, Inc. While there, she managed the overall consumer division marketing budget of $4.5 million, responsible for reconciliation and working with finance and payable to ensure the accuracy of the budget. Known to be the “glue” and the go-to person keeping everything running smoothly daily, Ruth also ran operation traffic including print/digital advertising, trade show management and overall logistics, coordinated collaboration branding projects with Red Bull, Undefeated and the Dallas Cowboys plus acted as liaison to public relations, creative, social media agencies, vendors and all key contacts within organization.

Ruth earned her MBA from Cal Poly Pomona and has a BS in Architecture from California State Polytechnic University-Pomona. Her passions include family, cooking and eating, bike riding (which she just recently learned how to do!), and a love for all things Hello Kitty.

3 Strengths 

  • Sets the standard for how we build strong, trusting relationships that go beyond marketing and create passion for bold, untested ideas. 
  • Superb problem solver who looks for the unexpected answers, aligning her experience and expertise in project and client management to demonstrate how much we love our clients. 
  • The most powerful blend of strategist, doer, manager and operational leader who drives overall agency success and client love. She’s the glue that keeps everything together.